A:The minimum order depends on your required sizes and items. Pls e-mail US your orders and Our Sales will inform you of the minimum quantity for each stones.

A: If we have your ordered items ready in our stock then we can ship it immediately (usually within 1-3 days). If unavailable, Normally production of Cubic Zirconia or other synthetic or natural gemstones are from 7-10 Days depending on the quantity ordered. Custom orders will take 18-20 days. If you need a rush order, contact our representatives to discuss your specific needs.

We have our policy of taking 100% advance payment for all the orders. We accept payments through PayPal, Western Union ( If you transfer cost by PayPal or Western Union, the total value please don't over 500 US dollar ) and direct bank wire transfer. We will start working on your orders only after the payment is made.

a: Pay by PayPal:
100% Guarantee What you ordered !
After you confirmed your Order, We'll send you a PayPal invoice for the appropriate amount to make it easier to submit payment.
If you encounter any technical difficulties in sending payment through PayPal, please don't hesitate to email us.

b: Pay by Western Union:
The fastest way to send money worldwide !
See the Details: http://www.westernunion.com

c.Pay by Wire Transfer:
After you confirmed your Order, We'll send you a Proforma Invoice(Including our Bank Account Information) for your order and the appropriate amount to submit payment.

A: Your Sales representative will be responsible to tell you all details and status of your order within 24 hours. any question, feel free to contact your sales representative. thank your for your attention.

A: We try our best to ship orders as quickly as possible, with about 99% of all orders shipped and delivered on time.
All of orders are normally shipped to you immediately once the production is finished, assuming placed on a regular business day, availability, and paid without complication. Some delays, however, may occur. The following list of the top reasons for these delays is provided to help customers to understand the process and avoid delays. Please e-mail us if you have any questions or suggestions. Order Delays can be the result of the following.

1. Payment are Not Summit on Time or We can not confirm your payment.

2. Incorrect shipping address. Please know that we do everything we can to minimize this issue by email customers to verify if an address seems problematic. However it is the responsibility of the customer to verify the accuracy of shipping information, and to take the time to look over your order. An email confirmation of your information can go a long way towards speeding up your order.

3.Holiday Delays. Courier Express (DHL,UPS,FedEx,EMS,TNT) does not guarantee any shipment timeframes during the winter holiday season. Make your purchases and arrangements early and avoid the holiday rush!

4.Item not in stock, or backorder. We will contact you if you have ordered a backorder or out of stock item with an expected arrival time. Most backorder items are listed as such on our site, so take the time to check and make sure that the item isn't marked waitlisted if you need it in a hurry!

5.Orders placed during non-business hours. We are open 9:00 - 17:00 Monday - Saturday. Orders placed out of office hours, over the weekend & on holidays will not be processed until the next business day.

A: QQ GEMS' office is situated in the China, we answer phones 9:00 - 18:00 (GMT +8:00) Beijing, China, Monday - Saturday 9:00 - 18:00 (GMT +8:00).
You can send an email to [email protected] to get any questions, and Our Sales representative will contact you via e-mail shortly.

A: It’s understandable for us to arrange the shipping of the sample for your quality checking before placing orders/ trial orders for the first cooperation.

Normally, Sample value not too much or there’re few samples, that will be free of charge. But, you have to pay the freight cost.—this is our sample policy. As there are too many customers demand for samples, it would be a heavy cost if we pay all the freight charges for every customer. Therefore, hope you could understand.

As a courtesy, we’ll refund a half of freight cost to you after you place the order (Depends on the quantities you buy).
For the Freight cost shipped worldwide, you can refer to our Shipping/Sales Tax –link of our website.
Or if the prices were cheaper by your Courier account (as UPS, FedEx, DHL,TNT etc), you can provide account No. and we'll send samples through your courier by freight collect.

How can I get samples promptly?
A.You can contact our sales representative via email, fax, or phone to specify the sample you need.

A:You can completely depend upon our packaging systems. We diligently ensure that all the items reach you safely without any faults. If you have any special instructions for packing then pls inform us at the time you place order.

A:We ship through Registered Mail, EMS speed post, DHL , UPS , FEDEX, TNT, Aramex. Etc. The parcel reaches your home / shipping address which ever you confirmed to us. We immediately inform the tracking details of the shipment and continuously assist our clients till they receive the parcel in hand.

A:We ship worldwide. The shipping charges depend on the weight of the package and the location. Below is shipping charges for package below 500 grams for your reference.
Registered Mail – $10 (Transit time 20-35 days to all countries)
DHL – $28+ (Transit time 3-5 days to USA, Canada, Australia and Asian countries)
DHL- $26+ (Transit time 3-5 days to Europe and Middle East)
For other countries, please e-mail us and we will quote you the shipping charges.
For more details, please click this link to know more: https://www.qqgems.com/shipping-cost-and-sales-tax.

A:If you are sending the payment through PayPal, there is a Service tax at the rate of 4.4% of the total amount you are paying. In case of bank wire transfer internationally, this fee is 2% of the total amount. This is to be paid by the buyer.

A: We normally take all necessary steps to avoid any duty charges being levied on our clients in their country. However the Custom Duty procedures of your country are beyond our control . At some point of time its quite possible that you are charged with the Custom Duty by the Custom department of your country. You need to pay that on your own.

A: Usually we do not face such situation because there are no quality issues with us. In some special cases if you wish to return the goods please write us and we will give the best way out for it.

A:Usually we do not face such situation because there are no quality issues with us. In some special cases if you wish to return the goods please write us and we will give the best way out for it.A: Yes we do. Please e-mail us your requirements with quantity to get wholesale quotations. If you have any more questions please e-mail us at [email protected] . We will get back to you within 24 hours.

A: Cubic Zirconia (or CZ) is zirconium oxide (ZrO2 ), is widely synthesized for use as a diamond simulant and it is a lab made created stone with a specific gravity of between 5.6-6.00 and at about 8.5 hardness on Mohs scale, which is harder than most natural gems. Its refractive index is high at 2.15 - 2.18 (B-G interval) and its luster is very good. Its dispersion is very high at 0.058 - 0.066, exceeding that of diamond (0.044).
Click here for more information about Cubic Zirconia.

A: Cubic zirconia (CZ) is so optically close to diamond that only a trained eye can easily differentiate the two. There are a few key features of CZ which distinguish it from diamond, some observable only under the microscope or loupe.
For example:
Dispersion:
With a dispersive power greater than diamond (0.066 vs. 0.044) the more prismatic fire of CZ can be seen by even an untrained eye.
Hardness: CZ has an 8.5 on the Mohs Hardness Scale vs. a rating of 10 for diamonds. Meaning CZ can only be scratched by  sapphires or diamonds.
Specific gravity: CZs are heavyweights in comparison to diamonds; a CZ will weigh about 1.7 times more than a diamond of equivalent size. Obviously, this difference is only useful when examining loose stones.
Flaws: Contemporary production of cubic zirconia is virtually flawless.  Whereas most diamonds have some sort of defect, be it a feather, included crystal, or perhaps a remnant of an original crystal face (e.g. trigons).
Refractive index:G> CZ has a refractive index of 2.176, compared to a diamonds 2.417.

A:CZ is the abbreviation for the word cubic zirconia. Simulated diamonds and cubic zirconia are the same thing. Cubic Zirconia is undoubtedly the best diamond simulate available today. Cubic Zirconia has successfully established itself as the high quality and affordable diamond substitute in today's fashionable jewelry market. The untrained and naked eye cannot distinguish the difference between a real diamond and Cubic Zirconia. Even gemologists cannot tell the difference unless various testing and examination is done.
Cubic Zirconia is an incredible hard material similar that of a real diamond and with the introduction of color, it has great potential as a gem to fulfill elegant fashion demand at a fraction of the cost.
The composition of this man made product is typically a combination of Zirconium Oxide and Yttrium Oxide both of which are opaque by nature. But when melted together under intense heat reaching almost 5,000 degrees Fahrenheit and then cooled under controlled conditions, they produce what we call Cubic Zirconia. Cubic Zirconia is colorless in its pure state. The various colors are achieved by mixing in small quantities of chemical additives.

A: Synthetic gemstones are grown in a laboratory instead of being formed in the ground by nature. They are physically and chemically identical to natural-grown gems but cost much less to produce and to buy.
Just like natural gems, synthetics vary tremendously in quality and it takes several months to create a batch of gems.  Using low-quality processes, synthetic sapphires and rubies can be created for less than a dollar a carat, whereas high-quality synthetics can cost a hundred times more to create and sell for several hundred dollars a carat at retail.

A: Our productions are of different colours and different raw materials as followed :
C.Z.White Color: Our raw materials are imported from USA, RUSSIA, TAIWAN,CHINA of which providing in various quality grades of production.

C.Z.NORMAL COLORS:
AMETHYST, BLACK, CHAMPAGNE, GARNET, GOLDEN, GREEN APPLE, LAVENDER, ORANGE, OLIVE, PINK, PERIDOT, ROSE, VIOLET,YELLOW.
For theses colored productions, we use raw material from RUSSIA,TAIWAN,CHINA.

C.Z.SPECIAL COLORS:
BROWN, GREEN,BLUE SAPPHITE, BLUE TOPAZ, SWISS BLUE, AQUAMARINE,TAZANITE, TOURMARINE ROSE , RHODOLITE, MYSTIC, MOON GLOW, ROINBOW, COLOR CHARGE & etc
Only raw material from Russia will be used on these productions due to better colours and quality comparing with other countries provided.

C.Z.OPAQUE (CZ.MILKY):
WHITE , PINK , ROSE , LAVNDER , DARK VIOLET , LIGHT VIOLET , AMETHYST , GREEN APPLE , YELLOW , CHAMPAGNE , RED CORAL .

Only raw material from Russia will be used on these productions due to better colours and quality comparing with other countries provided.

A:
C.Z.Machine Cut are in these following production grades as followed :

(A) C.Z.White & C.Z.Colors Machine Cut Round Shape (Star) 8 Heart 8 Arrows, manufactured by European machinery system with raw materials from USA. This production grade can be detected of 8 hearts 8 arrows by Star Loop and give perfect reflection with the minimum tolerance (+/- 0.01 mm.)
The product quality is the same as “Signity” from Austria or other European machine cut manufacturers but we offer much lower quotation.

(B) C.Z.White & C.Z.Colors Europe Machine Cut Round Shape (Brilliance Cut) :
Manufactured by European machinery system with raw materials from USA. The product quality is the same as “Signity” from Austria or other European machine cut manufacturers but we offer much lower quotation.
This is for market with no interest of 8 hearts 8 arrows and yet the price is lower than 8 hearts 8 arrows.

(C) C.Z.White & C.Z.Colors Machine Cut Fancy Shape: Oval, Pear, Marquise, Triangle, Trillion, Octagon, Baguette, Square, Taper Baguette, Heart.
These productions made from Korean machinery that gives great polishing and precise product size with perfect ridges more than normal Hand Cut production. Besides, we used raw materials from USA, the same as European manufacturers, so it gives excellent reflection and provide same quality as production from Europe but lower in price quotation.

Remark: This is high quality products and suitable for GOLD JEWELLERY, GOLD JEWELRY IN 18 KT. & 21 KT. , PLATNIUM JEWELLERY, SILVER JEWELLERY,PLATED GOLD JEWELLERY.

A: We manufactured both normal grade Hand Cut and high quality grade of Machine Cut. Raw materials are imported from RUSSIA, SWITZERLAND, TAIWAN,CHINA.
Colour Lists availability are as followed:
Spinel Colors: Aquamarine #104, #106, #107 / Blue Topaz # 108, # 109 / Blue Spinal #112, # 113, # 114 / Blue Zircon # 119 , # 120 / Peridot # 135,/ Green # 149, # 150, # 152, # 153
Corundum Colors: Light Rose #1.25, Rose # 2, Dark Rose #3, Light Ruby # 4, Ruby #5, Garnet ( Dark Ruby) #7, #8, Yellow Sapphire # 22 , Blue Sapphire #34, #35; Alexandrite #46, #48,Padparadchah #55
Remark:
These products are suitable for all types of Jewellery, we do both Normal Cut and Special Cut, including all size and shapes as per customers’ requirements.

A: Glass Gems : Colour Lists availability are as followed :
AMETHYST, ORANGE, YELLOW, OLIVE, BLACK, PINK, PERIDOT, GOLDEN, L.AVENDER, GARNET, VIOLET, CHAMPAGNE, GREEN APPLE, ROSE
,BROWN, GREEN, BLUE SAPPHITE, BLUE TOPAZ, SWISS BLUE, AQUAMARINE, TAZANITE, TOURMARINE ROSE , RHODOLITE and much more, over 170 colours shades.

Remark: These products are suitable for SILVER JEWELLERY, BRASS JEWELLERY, PLATED GOLD JEWELLERY, IMITATION JEWELLERY.

Hydrothermal Quartz: Using raw material from RUSSIA.
Colour Lists availability are as followed :
Amethyst, Citrine, Blue, Green, Smoky, White

Remark: These products are suitable for all types of Jewellery, we do both Normal Cut and Special Cut, including all size and shapes as per customers’ requirements.